Help and Advice - FAQ's
1. What is Storitime?
Storitime is an AI-powered personalised storytelling service.
2. How do you personalise the books?
We ask for details such as the reader’s name, age, hobbies.
3. What kind of stories can I create?
You can create adventurous superhero tales, magical bedtime. Pretty much anything you like.
4. Can I include friends and family as characters?
Yes! You can add friends, siblings, parents, or even pets.
5. How do you use my uploaded pictures?
We use the pictures you upload to turn them into beautiful characters to fit the story. We try our best to ensure an accurate likeness.
6. How long does it take to create a personalised story?
The book creation process typically can take up to five days.
7. What formats do you offer for the books?
We currently offer both printed hardcover or softcover editions.
8. Are the personalised books environmentally friendly?
Yes, we care about the environment! Our books are printed on demand using eco-friendly materials and processes to minimise waste.
9. What if I want to make changes to the story after I have purchased it?
You can request edits after reading your book, but our knowledge will only be as good as the information you provide.
10. What languages do you support for storytelling?
Currently, we support English, but we plan to expand.
11. Can I order more than one copy of the same book?
Yes, you can order additional copies during the checkout.
12. How do I track my order?
Once your order has been processed and shipped, you will get a notification. Personalised books can take up to 5 days to deliver.
13. Do you offer refunds or returns?
As our books are custom-made, we do not offer refunds but will replace them if they arrive damaged.
14. How do I report a damaged product or request a return?
If your book arrives damaged, please contact us within 7 days.
15. How much does it cost to create a personalised book?
Prices vary based on the type of book and the level of customisation. Please check our range.
16. Are there any additional fees for custom illustrations?
Basic customisation is included in the price. All costs are shown during the ordering process.
17. Can I give a Storitime book as a gift?
Absolutely! Our books make perfect personalised gifts on any occasion.
18. How do you protect my personal data and pictures?
All images and data are securely stored in an Amazon S3 bucket and protected using robust security infrastructure, including encryption and controlled access.
19. Do you have an option for bulk orders?
Yes, we offer bulk order options. Please email us with your enquiry.
20. Can I suggest a custom storyline for my book?
Yes! If you have a specific idea or theme in mind, let us know in the custom section when personalising your book.
21. What age groups are your books suitable for?
We create stories for children of all ages, as well as adults.
22. How does the charitable donation program work?
We donate 10% of our profits to charitable causes around the world.
23. Do you offer corporate or business custom books?
Yes, we offer tailored solutions for businesses. Please get in touch.
24. What should I do if I experience an issue during the order process?
If you encounter any problems while creating your book, please contact us.